Income tax department has issued its most awaited Citizen's Charter draft. A DECLARATION OF COMMITMENT TO EXCELLENCE IN SERVICE TO TAX PAYERS. The Citizens’ Charter of the Income Tax Department is the declaration of the mission, vision, values and standards of delivery of various services to achieve excellence in service delivery to its taxpayers.
The process of drafting a new Vision document – Vision 2020 is nearing completion. An important component of the Vision 2020 document is the Citizens’ Charter 2010. As a part of Vision 2020, the Citizens’ Charter 2007 was revisited by a Working Group constituted by the CBDT. A massive exercise was undertaken of conducting interactive sessions with members of trade associations, bodies of industry, chamber of commerce, associations of Chartered Accountants/Advocates, IRS Officers associations, employees and staff associations etc. This had thrown up a plethora of issues relating to the charter and also to the wider Vision 2020. After incorporating the feedback from all stakeholders, the Working Group prepared a draft Citizens’ Charter 2010. The
draft Citizens’ Charter was further modified incorporating the suggestions of the Drafting Committee. Since the Citizens’ Charter is a set of commitments to be adhered to by the entire organization, the final draft Citizens’ Charter 2010 is being brought before the final one.
draft Citizens’ Charter was further modified incorporating the suggestions of the Drafting Committee. Since the Citizens’ Charter is a set of commitments to be adhered to by the entire organization, the final draft Citizens’ Charter 2010 is being brought before the final one.
